Friendly eCommerce advisor

Job details

About the job

Join our friendly and hard working team

Friendly eCommerce advisor
£20k to £25k / year DOE

We're looking for a people person who enjoys making people happy and finding solutions

Your qualities

  • You’re a people person
  • You enjoy making people happy and finding solutions
  • You have a good eye for design and aesthetics and like making things look good.
  • You’re diplomatic, calm and patient.
  • You can use your initiative, yet are able to follow processes and instructions.
  • If you get 1 out of 10 customers who are awkward, you’re able to deal with them professionally and not let it get you down.
  • You want to be more involved in a company that values you as a person and helps grow your skills.

The role

  • Helping clients on the phone & email explaining how to use their websites
  • First point of contact answering phone & emails
  • Setting up off the shelf websites for client using our software (training provided)
  • Helping customers with problems
  • Selling websites to new customers who enquire about a website
  • Selling websites to new customers who enquire about a website and following up customers (leads) who have enquired in the past
  • Admin tasks

Essential experience

  • Experienced in customer service
  • Excellent verbal & written communication skills essential
  • Good general IT skills (photoshop experience a real bonus)
  • Attention to detail


Beneficial experience

  • Knowledge of websites and eCommerce
  • Account management experience


Why join us

  • We invest in you and help you grow :)
  • We’re a small company so you get to work in a non-corporate environment and help influence how the company evolves
  • Team meetings in coffee shops rather than stinky offices
  • Relaxed dress code for comfy working
  • Fridge full of free coke, diet coke, ice pops etc
  • Centre of Derby location so ideal for shops, bars, restaurants and coffee shops
  • Working from home possible (subject to discussion)
  • Team building trips like Go Karting, Escape Rooms, Nurburgring
  • Relaxed and down to earth working environment
  • Dog friendly office
  • Every week we make sure we gauge each employee’s happiness and stress levels on a scale of 1 to 10
  • Free parking

What our team say about working for us...

"PH9 has provided me with confidence, mentorship and personal development opportunities that has enabled me to grow from an apprentice to a proficient full stack web developer. I’d highly recommend ph9 for any innovative developers that are looking to grow their skillset from an experienced company with over 20 years in the game."
Jed Merrington, web developer

“Since joining PH9 the team has made every effort to make me feel welcome. I thoroughly enjoy my time here and couldn’t imagine working elsewhere. Everyday is different and it’s an amazing feeling when our clients tell you how appreciative they are of us. Just as much as the team is so lovely, the clients of PH9 are also a joy to work with and it makes my day being able to speak to them.”
Olivia Taylor, customer service

So, who are we & what do we do?

‘Happiness’ is a core value so everything revolves around achieving that for our clients and colleagues.

We’re a team of 4 (soon to be 5!).

We’re a web company that specialises in providing websites for Antiques dealers ( and also have an online marketplace especially for antiques and vintage items;

Our ready-made websites are customised for each client and we provide training on how to use our websites and keep them up to date (which is what you'll be helping us do).

Our clients are mainly small businesses with 1-5 employees.


Hours: 9am to 5.30pm, Monday to Friday
(part working from home / flexi hours available, subject to discussion)

Leave: Never work your birthday + christmas to new year + 20 days + bank holidays. Get 1 extra day off for each year you've worked for us (up to max of 10)

Location: Iron Gate, Derby

Work from home: We tend to work from home Monday to Thursdays and in the office on Fridays. You can always use the office if you prefer. Most of your initial training and induction will be office based so plan to be in the office for up to the first month.

Salary: £20k to £25k / year DOE

Our Values and culture

What we believe

Easy - Easy to work with and well as making products that are easy to use

Personal - We build a personal relationship with every client, keeping on a first name basis with all our clients and you will know the person on the end of the phone.

Quality - We focus on making high quality products, well engineered with a strong attention to detail.

Innovation - We strive to innovate and iterate to ensure we stay ahead of the curve and provide the tools necessary for success.

Accurate - We think things through, don't make assumptions, focus on the details and strive to get it right the first time.

Efficient - Making sure we are time efficient, consistent and organised.

Happy - Deliver excellent customer service to keep our customers happy as well as keeping our staff happy.

Transparency - We aim to be open and transparent in all the business we do.

Robust - We focus on building software and systems that are robust and reliable.

Why work at ph9?

People spend a large part of their lives at work, and we believe it’s important to enjoy yourselves and get on with the people you work with!

As well as having a culture that supports a happy and friendly atmosphere, we like to go out once in a while together and enjoy ourselves! We’ve done the following in the past, but if you’ve got any other ideas they’re more than welcome!

  1. Go karting
  2. Escape rooms
  3. Climbing Snowdon
  4. Zip lining
  5. Beer festivals
  6. Nurburgring track day

We believe it’s important to celebrate our achievements, even sometimes when they’re littles ones. So don’t be surprised if we order everyone pizza or Nandos for lunch!

We’re smack bang in the middle of Derby City Centre so perfect for lunchtime or afterwork food, drinks, shopping and socials.

If you have kids, and you need to be in work 10 minutes late, or leave a little early to cater for childcare then we’re flexible and understand family comes first.

Rob the owner is a dog lover, and often brings in his dogs Jolt and Turbo. So if you’re a dog lover too and don’t like to leave your pooch at home, then we may be able to arrange having them officially join the team too!

Our industry is very fast paced, and constantly changing, so it’s really important to learn! That’s why we’ll do things like visit conferences and events, book time in for you to do research and study, or have industry experts come in to deliver training on a particular topic.

If you drive, then we’ll pay for your parking. Plus we’re within easy reach of the A38, A52, A50 and the M1.

Derby bus station is just a few minutes walk away, and we’re also close to Derby train station

Every Friday we have a team meeting. This is either in the pub, or in our offices with Beer, Wine or Cider. We officially close to our customers early, and have a team meeting where we can discuss the events of the week, celebrate discusses, resolve issues, and finish feeling energised so we return on Monday feeling excited for the week ahead.

And more!
    Ice pops
   Nespresso machine
   Free snacks + drinks
   Christmas to New Year off
   Your birthday off work
   Up to 25 days holiday
   Relaxed atmosphere
   Epic hardware

Apply now

No recruitment agencies!

To apply please send the following to

  • Your CV
  • A covering letter
  • Your salary expectations
  • Links to work you’ve completed, or a portfolio. Please specify specifically what your involvement was in each project